Home / Money back guarantee policy
OUR MONEY BACK GUARANTEE POLICY
Clear commitments.
Confidence in your service.
Understand which services qualify for our money-back guarantee and how to submit a refund request.

DUBAI / UAE
YOUR NEXT CHAPTERThe right foundation.
A world of possibility.
THE POLICY
What the guarantee covers.
Our aim is to give clients confidence in the services they engage us to deliver.
COVERED SERVICE
Company setup
Our company setup service qualifies for the Money Back Guarantee Policy if we are unable to set up the company for you.
Other services
Refer to the relevant service page or brochure to confirm whether the service you have signed up for qualifies for our Money Back Guarantee.
NOT INCLUDED
Services excluded from this guarantee
- Virtual Office
- Ejari Services
- Bank Account Opening
REQUESTING A REFUND
A clear way to contact us.
Email your request to our refund team.
EMAIL YOUR REQUEST
refund@voffice.ae
Please include:
- The service name
- Your invoice number
- The reason for your refund request
Email the refund teamOUR RESPONSE
We will respond within 48 hours.
Our team will review your message and respond to your refund request within 48 hours.
This is the response timeframe; it is not a stated refund-payment deadline.